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Nov 28, 2017

Recorded at OPEX San Diego, Vice President Customer Assurance for Comcast Dana Wilson joins us and shares that very early on in her life she had a love of math science and engineering. She went to Drexel University and majored in chemical engineering. She graduated and became a process engineer at Philadelphia Gas...


Nov 23, 2017

Recorded at CCW, Jon Robertson joins us and shares that along the way, he woke up one morning and was experiencing numbness from the waste down. After many tests and MRI’s, doctors prognosticated that he might have MS. Now that we live in a connected world, it’s hard to turn off. And it seems that...


Nov 22, 2017

VP, Marketing & Strategy, Asia & Oceania for Japan Airlines Akira Mitsumasu joins us from Customer Experience Management Asia in Singapore where he shares that as a kid he knew that he wanted to exhibit the traits he respected in his father- integrity, honesty and sincerity among others. 28 years on at...


Nov 20, 2017

Recorded at Intelligent Automation in Chicago, Kelly Switt joins us as a native Chicagoan who was always a bit of an activist. She’s been told that her nickname is Mako Shark due to the fact that she’s always moving. Kelly was running the six sigma lean group for Citi of course consistently looking at how...


Nov 15, 2017

Head of Customer & Digital Experience, APAC & EMEA for Citi, Niamh Byrne joins us from Customer Experience Management Summit Asia where she discusses covering 17 countries in Asia and Europe. She notes that she’ll often talk to New York HQ in the morning and perhaps at night and everyone else in between. Niamh...