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Dec 15, 2017

The Director of Digital Operations for Western Union Processing in Lithuania, Vytis Ciemnolonskis joins us from the BFSI RPA & AI Summit in London where he shares that thinking, planning and evaluating are important but it’s just as important to get started. He and his team were lucky in having a true...


Dec 14, 2017

Global Service Leader for Dun & Bradstreet, Brad Nichols joins us live from CCW Fall where he shares some background on an automation solution search from a past position. He explains that while it’s important to look for solutions for high volume low value calls of an easily solved nature, the low volume,...


Dec 12, 2017

The Senior Director of Operational Excellence and Six Sigma- US & Canada for Marriott Hotels, Sally Toister joins us from the OPEX Summit in San Diego where she shares that the organizations entire business is around customer experience. Her background is obviously as a six sigma practitioner. She was taught...


Dec 11, 2017

Celestica’s Vice President of Global Business Services, Manny Paneser joins us from SSOW Canada where he shares that he truly believes in the discipline of Global Business Services. He’s trying to look at the cause and effect of processes. The traditional silos are great for creating subject matter...


Dec 8, 2017

CFO/CAO BNP Paribas Poland Operations Marcin Nowakowski joins us from the RPA & AI BFSI Summit where he shares that as a CFO he of course hears from executives during the budget process, throughout execution and specifically during process improvement projects like automation. In the grand scheme of things and based on...