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Oct 31, 2017

Recorded at the OPEX Summit in San Diego, The Senior Director of Operational Excellence in Global Shared Services, Ted Revilock joins us and shares that whenever you initiate a operational excellence program, it’s very important that people believe that it’s driving value. He continues that there are...


Oct 27, 2017

Recorded at Intelligent Automation 2017, Julie Lotzer joins us as a team lead in RPA for a large enterprise. As the team makes their way into scaling RPA Julie shares that on the way in to automation, it was a top down initiative, but as they move across the organization, education needs to occur to ensure...


Oct 26, 2017

Recorded at CCW, Suzanne Henricksen joins us and shares that although she’s been on the west coast for quite some time, she’s an east coaster at heart. Early on in her career she focused on earning respect through actions. After an early job in debt collections and an internship in Napa Valley, a...


Oct 23, 2017

Irena Stropnik Director and Team Lead for Optimization for Scotia Bank joins and shares that Her primary focus is around Lean. When she thinks about optimization she says it’s focusing on sizing the organization correctly, ensuring that the enterprise is working efficiently, delivering value to customers and of...


Oct 20, 2017

Recorded at Intelligent Automation 2017, Seth Fargen joins us and shares that directly after 9/11, the TSA was created from scratch and Seth and his team, as an existing shared service center, were asked to come in and set up TSA's financial systems and processes. And now his Coast Guard team is on an automation journey...