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Aug 30, 2017

Recorded at CX Exchange for Retail, Antonio Zaccheo joins us and discusses his early days in Naples and his foray into the military as a young man. In the military his leaders taught him to be a better person. Each day he had to exercise, go to class, participate in sport, study and then go to dinner in that order....


Aug 29, 2017

The global head of AI for Prudential Michael Natusch joins us from the Nordic RPA & AI Summit and shares his thoughts on the profound myths that abound and affect the way that global corporate executives think about AI. Michael sees the major advances in AI which will change not just what we do in 2017 but how we...


Aug 28, 2017

Recorded at SSOW Manchester, Tobias Unger joins us and shares that his old job title of Head of Organizational Development and Strategic Projects is a working title for Head of Innovation & Digitalization & Benchmarking. He didn’t like the word Strategy in his job title. He sees himself as a down to earth...


Aug 23, 2017

On his way to Keynote CEM Asia 2017, Frank Eliason joins us state side and takes us through his thinking about how global society is behaving currently and what that means for customer experience. As he says, he’s been watching customer experience since before they called it customer experience. He notes...


Aug 22, 2017

Recorded at the Nordic RPA & AI Summit in Stockholm, London School of Economics Professor Leslie Wilcox joins us and shares that through an early career in IT consultancy in the 1970’s, he and his clients learned a lot about getting IT into the business- so much so that he simply sees the onset of Robotic...