Preview Mode Links will not work in preview mode

May 31, 2017

Alice Pope joins us from the Chief Customer Officer Exchange and shares her background growing up in the DC area. Her father was a professor and taught Alice that education was a foundational building block to help realize the American dream. The household had a culture of learning, she and her two siblings all ...


May 30, 2017

Recorded at OPEX Financial Services, Jon Theuerkauf joins us and shares that after dabbling in sport, he started his own company and the ripe old age of 25. US Steel came to him and asked him to assess the skill sets of steelworkers and set them up  for a next step of success.  After studying early process...


May 29, 2017

Recorded at SSOW Filippo Passerini joins us and takes us through his history from Rome to Istanbul to the UK to Latin American to North America to line management in Greece and eventually to GBS. At P&G, the baseline cost and service models wasn’t clear so when they had a few glitches there was a lot of noise....


May 25, 2017

Sue Martin joins us from the Chief Customer Officer Exchange to share that her core customers just love the brand and the brand loves them back. She shares that at a trade show, those core customers will flock to the booth, they’re influencers and defenders. Sue has the organization set up to ensure that...


May 24, 2017

Karen Ellis joins us from the Chief Customer Officer Exchange and, among other things, discusses her roughly 15 years at Hartsfield–Jackson Atlanta International Airport- the busiest airport in the world. It turns out that leadership at the airport likes that distinction and manages the organization to stay on...