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Mar 29, 2019

"The keyword is customer, we all know who that customer is and what his experience? Experience is something actually that happens in the customer's head. That's number one." - Ali Bouhouch, Sephora USA


Mar 28, 2019

What does it take to turn customer insights into customer-centric action? CCW Nashville speakers share their tips and strategies in this two-part episode.


Mar 27, 2019

"We always were more successful than people ever expected, and that's actually what made it work in the end." - Sebastian Zeiss


Mar 26, 2019

"Get your data right, get it clean, get it well defined such that people can report against it and have it clearly identified." - Beju Shah


Mar 25, 2019

We're really changing the whole paradigm. We are changing the entire process and then automating it. So obviously a lot of people get impacted.