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Sep 29, 2017

Recorded at Intelligent Automation in Chicago, Kelly Switt joins us as a native Chicagoan who was always a bit of an activist. She’s been told that her nickname is Mako Shark due to the fact that she’s always moving. Kelly was running the six sigma lean group for Citi of course consistently looking at how to improve...


Sep 27, 2017

Recorded at CCW Cheryl China joins us and reviews her 19 year history at Citizens Bank. She still to this day makes it a point every single day to walk out onto the floor of the contact center with a key point being to say good morning to everyone or at least welcome folks at the beginning of their respective days....


Sep 26, 2017

Recorded at the OPEX Summit in San Diego, Emmanuel Obiorah joins us as the Director of Process Excellence for Verizon. Going to law school at Harvard and business school at Case, Emmanuel has always had an inclination to be all things. With experience working for GE, Bank of America, and eBay he's come close. And it...


Sep 25, 2017

John Dickens joins us and shares his history- joining the Barclay’s management program out of school which led to five years at the Soho Square training branch where he was involved with Channel 4 in the UK in it’s first year of license. Joining banking was more of a round-about for John. He noticed that the...


Sep 21, 2017

Lee Coulter joins us and discusses what he’s doing in regards to machine learning, what he’s doing in regards to standards around intelligent automation and what you might want to think about on your own automation journey as you go from RPA- or as Lee says, task automation- to more cognitive based solutions for...