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Jun 27, 2018

Lufthansa Director of Customer Services Product Development Martin Sassenfeld join us and shares that "There was a big battle between sales and service and who can do the first-use cases, IT, business, etc.” He continues that customer service won the internal battle. 
"We won the chance to build our first-use case...


Jun 26, 2018

Joining us from PEX Europe in the Netherlands, Trasavia COO Petra De Ruiter joins us and shares that the company has been in business for 50 years due to their focus on customer experience and operational excellence. They understand that no matter what price the consumer pays, they want a seamless travel experience....


Jun 25, 2018

Cindy Gallagher joins us and shares her decision-making around taking the position of CEO at Liberty Source. With "a shortage of woman leadership” Cindy feels that it’s important to train and show the importance and need for a blend of talent at the highest levels of all organizations. Regarding her organization,...


Jun 22, 2018

With a goal of leveraging the innovation that takes place in Silicon Valley by collaborating with them when a new product is taking shape, Nissan’s manager of data initiatives, Najam Baig joins us. He shares that company makes cars not AI so his job is to bring in experts. He’s an expert in understanding the tools...


Jun 20, 2018

The CEO of HomeServe Membership, Greg Reed joins us and shares that the key to his business is an engaged staff. He’s happy to hear when his organization goes above and beyond and does "a little more than they’re supposed to do.” Greg explains that such behavior showcases that the employee cares about the customer...