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Jan 31, 2018

Recorded in advance of Customer Experience Management Asia, Miao Song joins us to share her thoughts on the digital transformation journey. There are two perspectives on which to focus- the external perspective- how is the organization connecting with customers in a digital fashion. There, you’re looking at...


Jan 30, 2018

Ashima Kanwar joins us to share that based on her upbringing she has a very solid work ethic which has ensured that both she and her employers over the years have focused on the fact that she’s dedicated and accountable. She was going to school and had a full time job concurrently early in her career. She took up...


Jan 29, 2018

The Head of Sourcing & Procurement for Silicon Valley Bank, Steven Jo joins us. Being in finance, he’s not out front in a customer facing role, but he does feel that everything he does leads to some client benefit- such as improving the ability to support clients, ensuring services are consistently delivered in...


Jan 26, 2018

Martin Ax joins us from the RPA & AI BFSI Summit to urge his colleagues not to get too caught up in how many bots are working. He feels that the focus should be on how good you are at developing automation, how much benefit are you receiving and ensuring its part of an overall strategy. Automation can be a journey to...


Jan 25, 2018

The Senior Vice President of Global Merchant Support at Visa, Jeff Allison joins us from CCW Fall and shares that he came to Visa through the acquisition of Cybersource. Visa, Jeff notes is a surprisingly small company which leads one to understand that it’s actually a technology company. The value Visa saw...