Apr 21, 2017
Recorded at Next Generation Customer Delivery, Peter Paluzzi joins us explaining that the bond between his brand and customer was forged by Hamilton Carhartt supplying the need of the railroad worker. Peter is a self described manufacturing guy who’s had experience on the plant floor all they way through the executive office. He shares his vantage point going from LLBean to Timberland to Hanes to Jockey, seeing the control of the industry going from Brands in the 70’s and 80’s giving way to the Retailer in the 90’s and finally to the customer today. He explains that his brand is aligned with the consumer first. Peter discusses living in a silo doesn’t work any more as it’s all about on time delivery, flexibly, variety, choice, the experience, the service and more.