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Jun 25, 2019

Deborah kops joins us and shares her views on GBS: "It's a dynamic business model. It is not one rigid business model. To be very honest, to some extent we've promulgated that through the consultancy class in this industry, some of those guys are some of my best friends. But a business services platform is whatever...


Jun 24, 2019

Manny Korakis joins us and shares the importance of potentially applying different strategies to different companies: "I've learned over the course of this journey that every company is in a different spot in their own journey, and I have to react to that. What's important in one organization at any given point in...


Jun 21, 2019

Manish Jain joins us and shares information on RBCs new Silent Listener Chat Bot: "We are building a silent listener chat bot, which will listen to the conversation when an agent and a client are having those discussions. While those discussions are happening, the chat bot or the silent listener is going to understand...


Jun 19, 2019

Graham Russell joins us and shares the importance of understanding and implementing Data: "For those of us who have implemented ERPs for 20 years and more, data was usually the number one issue in doing that because as you move from one system to another, one of the first things you had to do was get the data clean, get...


Jun 18, 2019

Rob Phillips joins us and shares how venturing into the unknown is crucial to problem solving: "I think there's an overall bias that people have towards the unknown, right? They worry and they discount or they ... There's a risk factor of the unknown. So, the more that somebody can be involved in identifying what the...