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Apr 25, 2018

From UBS Wealth Management, Ketan Semani joins us and shares his thoughts on digitalization, "There are two things, I think when I look at digitalization and the ecosystem that is developing, from a consumers prospective, they're looking that do organization I work with, or I need the services care for me? Do they have...


Apr 23, 2018

Philip Woodburn joins us and starts off by providing an overview of the structure of the team: "Four or five years ago we started moving the basic transactional finance, payment of vendors, cash application for customers, down to Monterey but we kept what called the competency centerpiece all around financial reporting...


Apr 20, 2018

Richard Frost joins us and shares what he’s looking for in automation. "I’m looking for three things, really. We've got to be able to afford the technology, so it could be the best in the world, but if we can't afford it ultimately ... So a lot of vendors come in cheap and then start ramping up. So we got down to...


Apr 18, 2018

DBS Bank’s Managing Director, Head of Customer Experience Raju Nair joins us and shares that everything changed with the new CEO. "When he stated our new aspiration then was to become the bank of choice, initially. And he then said, 'Okay, we are the bank of choice for Asia, so we need to stand for Asian service. What...


Apr 16, 2018

BT’s Head of HR CEE & Russia, Maria Grocz joins us and shares the history of the shared services center in Hungary. "10 years ago we started with a finance shared service center. It was a top down decision to set up a center in Hungary. We started in Budapest because this is the capital. It's relatively easy to...