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Mar 22, 2019

"I really recommend everybody to partner with IT, they have a lot of knowledge, you have a lot of good folks that they understand exactly what the latest technology is, they will also give you another way of looking at things as well." - Bob Kupershoek

Mar 21, 2019

In this two-part episode from CCW Nashville, we welcome Kelley Kurtzman, Jim Iyoob and Roach. First, Kurtzman and Iyoob discuss the opportunities and benefits of predictive analytics. Roach then shares insights into Johnston & Murphy's empowering contact center culture.

Mar 20, 2019

"I think people are willing to help as long as they see a benefit. You literally have to put yourself in the other person's shoes." - Deepak Subbarao

Mar 19, 2019

"I love the opportunity to be able to really utilize whatever we're doing in many different forms." - Matt Gusteitus

Mar 18, 2019

"We want to be on top of our business owners' minds. Okay, if it's too expensive, or if it's too time consuming, it's too much into the future. We should be the first thing that they think about." - Anders Emil Balk-Møller