Feb 9, 2018
Utilize RPA, reach for AI, focus on automation- no matter what you’re talking about, according to Bart van de Sande the Head of Operations Transaction Banking for ABN Amro, it’s all just transformation. Bart notes that these are all just new tools on the transformation journey, just as lean management and all of the tools before and after. At the core he notes, do you love your clients? Do you have passion for your clients? Do you want to go the extra mile? Do you know what drives them? How are you going to help them to fulfill their dreams or maybe sometimes help them to get out of their worst nightmares? But that, Bart says, is the core of transformation. Not the tools that you use to answer those very questions.