Lee Coulter returns to provide an update. He discusses
anthropomorphization which he calls human bot harmony. He shares
his thoughts on the fact that folks are beginning to understand
that intelligent automation is really just business process
transformation 101 and change management. And he notes that the
leaders will separate themselves by where they target their change
management. And recently he shares that he's been hearing about
hours of capacity returning to the business. And finally Lee shares
somewhat ominously one way or another we're going to find out
whether we've created utopia or dystopia.
About the Podcast
B2BiQ features personal conversations about the business disciplines of Process Excellence, Shared Services, Customer Experience and Customer Management.