VP of Enterprise Business Services for Assurant, Jean Milian
joins us and shares that the goal in setting up global business
services was to not be disruptive to the enterprise. Over the years
Jean and the team have refined the operation to a decentralized
agile reality with a mature strategy in place. Jean takes us
through additional advantages around disaster recovery and demand
for talent. Management knows that as long as performance, delivery
and strategy are in place the enterprise will win.
About the Podcast
B2BiQ features personal conversations about the business disciplines of Process Excellence, Shared Services, Customer Experience and Customer Management.