Sep 25, 2018
Katie Mochonochie on single processes and their relation to the big picture: "Lots of people say, 'Well, how are you going to measure success?' And in the end, it is a bit of a cliché, but it is about the business results. But, there are some key concepts, of which many are relevant in the world of process excellence. So, problem solving, teamwork, collaboration, seeing across the white space in organizational boundaries, which was always something that I was interested in, in a pure process. So, when people talk about end-to-end process, all sounds great, but lots of things drop down the cracks along the way. So, there are various exercises that encourage people to think beyond their own specific tasks or activities, the wider team to the wider organization. So, again it all fits very nicely with concept of flow and problem solving."