Nov 2, 2017

Recorded at CCW, Tim Fischer joins us as the director of contact center and order processing at Colony Brands and shares that every morning he zeros in on what today’s going to look like based on how yesterday went and what to expect for the rest of the week. Tim’s job is to maintain the strong employee focused culture and to execute on the organization’s roadmap. The culture has been recognized by Forbes as one of the best companies to work for based on the fact that Tim looks for hard working people in small towns across the midwest and so he says, they’ve got a lot of folks who can naturally treat people well. Regarding the roadmap, Tim says it’s all about preparedness and knowing your numbers and how you’re performing so you can justify how you’re going to pay for what’s on the roadmap…which sometimes pay for themselves